We all have experiences with poor customer service, whether it be contacting a large software company, dealing with the kool-aid drinking psychos from the cellular provider or trying to find some help at a big box store. Rarely do I see examples of customer service that leave me feeling “Wow, that was really satisfying”.
Last week I had an exchange with Tech Support at Pandora.com; these guys have always been super nice and are a delight to talk to. In my most recent exchange, they sent me a t-shirt with the following letter:
Hi Charles –On behalf of everyone and myself here at Pandora please accept this gift with our thanks forbeing such a great listener. It means a lot to have such support from folks like you.This journey is getting more and more exciting with each passing day. The ‘everywhere’ aspectof personalized intemet radio — smartphones, home consumer electronics, TVs, cars, etc – isopening up a world of opportunity. We’re having a blast and we’re glad you’re along with us onthis journey!Please stay in touch. l can always be reached at firstname.lastname@example.org and l’m alwayseager to hear your thoughts, ideas, criticisms, comments… anything y0u’d like to share. Yourfeedback is a huge part of what helps Pandora stay on target for our listeners.Thanks for listening!Tim Westergren, Founder